Terms & Conditions


| Qurraisha | wants to provide the best possible online experience. To make this possible we need to ensure that our services run like a clockwork. You understand and agree not to (i) post, transmit, redistribute, upload, or promote any communications or content that could harm or negatively impact our business, products or services; (ii) act in a manner or employ any device that restricts, impairs, interferes or inhibits any other user from using or enjoying the website https://qurraisha.com, or which impacts the security of the site, or (iii) employ any device or attempt to use any engine, software, tool, agent, script or other device or mechanism (including without limitation spiders, bots, crawlers, avatars or intelligent agents) to navigate or search the site, or to copy content from the site.


We reserve the right to amend these Terms from time to time without prior notice to you. The version of the Terms that will apply to your order will be those on https://qurraisha.com at the time you place your order.


The inclusion of any products on https://qurraisha.com at a particular time does not imply or warrant that these products will be available at any time. We reserve the right to discontinue any product at any time.


By using https://qurraisha.com and/or placing an order, you agree to be bound by the terms and conditions set out herein (the “Terms”). Please make sure you have read and understood the Terms before placing your order.


The following terms and conditions apply to all orders placed by the customer (hereinafter referred to as ”you”) with https://qurraisha.com hereinafter referred to as “Qurraisha Enterprise”, ”us” or ”we”, at the | Qurraisha |website or mobile website.





General


Access to and use of this website and the products and services available through this website (collectively, the “Services”) are subject to the following terms, conditions, and notices (the “Terms of Use”). By using the Services, you are agreeing to all of the Terms and Conditions, which, together with the Privacy Policy, may be updated by us from time to time without notice. You should check this page regularly to take notice of any changes we may have made.


Welcome to | Qurraisha |. This website and domain name are owned and operated by Qurraisha Enterprise (002538320).


We reserve the right to immediately bar access to the site and close the account of any user who violates this provision or any other provision in these terms and conditions.





Price and Delivery Charges


The prices displayed at | Qurraisha | do not include a delivery charge. We are using trusted logistics and delivery companies to deliver your order.


The price does not include import taxes or customs duties. Import taxes/customs duties will be charged by your carrier at delivery and we do not compensate these charges.


If the value of your order exceeds the toll-free limit in your market extra fees will be applied upon delivery. Please check with your local customs office for more information.


The delivery charge for each order will be different, depends on the weight of your order. The cost for each delivery method is clearly indicated during the check-out process. For more information regarding delivery cost please contact us for further information.





Ordering


Once you have placed an order, you should get a confirmation email from us.


If for any reason we are unable to fulfill your order, we will let you know at the earliest opportunity. If we have already received payment for such order, we will attempt to refund the applicable amount using the same method used to make the payment. If for any reason, alternative arrangements are necessary we will notify you and ask you to contact our Customer Care Support to settle the refund.





Delivery


| Qurraisha | exercises the utmost diligence in accepting and processing orders and will endeavor to deliver your order in accordance with your selected delivery option.


| Qurraisha | endeavors to dispatch orders in the fastest possible time and in the order in which they are placed. We aim to deliver within 2 to 5 working days following confirmation of an order. Though we aim to deliver within the communicated time frame, delivery may take longer due to unexpected events. In the unlikely event, the delivery time exceeds 14 days, you may cancel your order.


If your order does not arrive by the scheduled date, please contact our Customer Care Support via email at support[at]qurraisha.com.





Withdrawal of Order


We do not receive any withdrawal of order unless you receive the faulty and defective items. Try your purchases on in the comfort of your own home and if you need to send them back because of faulty item(s) or damages, you may return your order from the date you place the order until 7 days after receipt of the ordered items. Please note that you will bear the cost of the return of the items to us unless otherwise stated by your local customer rights legislation. You will find the full Exchanges & Returns Policy here. (https://qurraisha.com/exchange-return-policy/)


If you wish to exchange the faulty and defective items, please provide us with notice in writing either by post, preferably by email to Customer Care Support.





Payment Methods


Our online shopping site offers safe payment transactions using various platforms of payment gateways certified to be secured.





FPX and BillPlz Payment Gateway Platforms


You can pay for your goods by using direct payment from any major banks in Malaysia including Maybank, CIMB, Hong Leong Bank, Bank Rakyat, Bank Muamalat, RHB Bank, UOB, Standard Charted Bank and other recognized banking institutions in the country. You will be directed to your preferred payment channel when you proceed to check out using BillPlz payment gateway.





Paypal & Credit Cards/ Debit Cards


We also accept payment using credit cards/ debit cards via Paypal (if you do not have an account with Paypal, you may still proceed to use your credit cards/ debit cards as Guest).





Manual Deposit and Fund Transfer


Manual self-deposit cash payment/ fund transfer is also available. However, for self-deposit cash payment and manual online banking fund transfer, you are required to update us via email to sales[at]qurraisha.com.





Guarantee


If there are defects in the goods you have purchased, | Qurraisha | abides by all statutory guarantee regulations. If you have a complaint regarding manufacturing faults in goods that we have sold, including damage incurred in transit, please let us know by returning the goods to us without delay.





Severance


If any part of these Terms is disallowed or found to be ineffective by any court or regulator, the other Terms shall continue to apply.





Ownership


All intellectual property rights, such as trademarks and copyrights at | Qurraisha | with licensors. Any use of | Qurraisha | website or its contents, including copying or storing such content in whole or part, other than for your own personal, non-commercial use, is prohibited without a written permission from Qurraisha Enterprise (002538320).